LapaOne – Refund Policy
Last Updated: 29 June 2026
At LapaOne, we are committed to providing high-quality digital marketing, web development, and creative services. As many of our services involve time, expertise, and customised work, refunds are only available in the circumstances outlined below.
By purchasing our services, you agree to this Refund Policy.
1. General Refund Policy
Due to the bespoke nature of our digital services, website development, design, marketing, and consultancy work, refunds are not automatically available once work has commenced.
Each refund request is assessed individually and in accordance with this policy.
2. When a Refund May Be Approved
A refund may be considered where:
- The project has not yet started.
- A cancellation request is received within 24 hours of payment and no work has commenced.
- A duplicate payment has been made.
- A payment has been processed in error.
- A refund has been agreed in writing by both parties.
3. Non-Refundable Services
Refunds will generally not be provided where:
- Work has already begun on the project.
- Research, planning, strategy, wireframes, designs, or development work has been completed.
- Project delays result from the client’s failure to provide content, approvals, or required access.
- The client changes the agreed project scope after work has commenced.
- SEO rankings, advertising performance, website traffic, or marketing results do not meet expectations, as these are influenced by factors outside our control.
- Payments have been made for third-party products or services, including domain names, web hosting, software licences, premium plugins, advertising budgets, or other third-party subscriptions.
4. Partial Refunds
In certain circumstances, a partial refund may be offered.
This may apply where:
- Only part of the agreed work has been completed.
- Both parties agree to end the project before completion.
Any partial refund will be calculated based on:
- Work completed to date.
- Time and resources invested.
- Third-party costs already incurred.
- Payments already received.
5. Project Inactivity
If we do not receive the information, approvals, or feedback required to continue your project for more than 30 consecutive days, the project may be placed on hold or closed.
Payments already made will not be refunded, and restarting the project may require a new quotation or additional charges.
6. Refund Processing Time
Once approved, refunds will normally be processed within 7 to 14 working days using the original payment method where possible.
Processing times may vary depending on your payment provider or financial institution.
7. How to Request a Refund
To request a refund, please email hello@lapaone.co.uk and include:
- Your full name
- Company name (if applicable)
- Project or service details
- Transaction or invoice reference
- Reason for requesting the refund
We aim to review all refund requests within 2 to 5 working days and will notify you of our decision as soon as possible.
8. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes to our services, business practices, or legal requirements.
Any revised version will be published on this page together with the updated “Last Updated” date.
9. Contact Us
If you have any questions about this Refund Policy, please contact us.
LapaOne
Email: hello@lapaone.co.uk
Website: https://www.lapaone.co.uk